Messaging JWT user authentication- update user profile?


2 댓글

  • Prakruti Hindia
    Zendesk Product Manager

    Hi Andrew, 

    The external_id provided during authentication will be propagated to the external id field of the user profile. The ongoing conversation and the subsequent conversation will be associated to the same user. Triggers cannot update external id. 

    - Prakruti

  • Andrew Wells

    Prakruti Hindia

    Let me rephrase a bit... if in the messaging JWT I pass additional claims like first name, last name, country, ect. Should I expect these fields on the ZD user object to be updated once ZD received this JWT from messaging? I am trying to get a clear understanding of when the ZD user object will be updated when we pass JWT's over for auth. 

    Andrew Wells 


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