Creating Custom Attribute for Assignee Name

3 댓글

  • Graeme Carmichael
    Community Moderator


    Create 2 custom metrics:

    Blank is  Assignee

    • IF ([Assignee name]=Null) THEN [Ticket ID] ENDIF

    Assignee is Not Blank

    • IF ([Assignee name]!=Null) THEN [Ticket ID] ENDIF


    Note that you do not place the null value in quotes.

    Now you can use them in your report:


  • Alex Zheng
    Zendesk Customer Care
    Hey Charles,
    You'll want to get rid of the parentheses around Null, this implies it is looking for a specific field value called null rather than just seeing if it is empty. So it should look like the following:

    Let me know if you have any further questions.
    Best regards,
  • Charles Locke

    Thank you! That worked, and I appreciate the explanation.


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