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How to assign a client ticket, to a specific member of my team

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Edward Drack

2022년 11월 01일에 게시됨

I have a specific client, that requested the responses of only one member of my team. Is there any trigger where I can give this rule so every single ticket that this user creates goes directly to this member and not to other people? Appreciate any assistance about this asap, thanks ;)

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    Lou

    The Product Manager Whisperer - 2022Community Moderator

    Depending on how your requester/organization is set up, the conditions of the trigger would be:

    Ticket is created

    Organization is (whatever the org is)

    And the action would be:

    Assignee is (the agent you want).

     

    That is a very simplistic way to do it, but it should get you started.

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