Hi everyone,

We just launched Actioner. If you are looking to drive your support processes in Slack, you should give it a try!

Actioner brings conversational ticketing to support teams and allows to

⚡️ Run any action in Slack - Create a ticket, Update ticket status, Open a request, etc.

📣 Get notified in Slack when tickets get created or updated in Zendesk.

🔀 Build workflows between Slack and Zendesk and automate your processes.

You can create dedicated Slack channels that enable your team to respond to and resolve tickets faster.

• Dedicate a #triage channel, where your agents get notified of new tickets, manage them and track activities through their lifecycle.

• Dedicate #requests channels where your internal users can request help just by adding ticket emoji.

• Dedicate #auto-create-tickets channels where any posted message automatically creates a new request. You can setup this flow to include or exclude specific keywords.

You can discover how Actioner helps support professionals here and try our Zendesk app.

Note: Consider this app as a template tailored for Zendesk tickets. Actioner also provides a no-code Slack app builder that lets you design your apps from scratch or customize any app in the directory according to your needs.