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Editing customer name - why have we made this so much more difficult?
2022년 11월 08일에 게시됨
So in the previous version of the ticket system, you'd just click on the customer name or whatever got pulled in from the e-mail system name field and change it.
Now it's a 3 step click click click process to get to the area where the name can be changed.
Why are we taking away things that weren't broken before?
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Konstantin
What version are you describing, as the Enterprise Plan (now referred to as the "Suite Professional") version hasn't changed; The methods we still see for making changes to a user's profile are:
OR
Granted, the individual making the changes needs to have the correct Role permissions configured, but that is it.
~Konstantin
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Matt
In the Agent Workspace.... exactly, it's click the user tab, edit profile details. Before it was just click the user tab and change the name.
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