Feature Request: Auto-merging tickets based on message-ID AND email subject

1 댓글

  • Hostmost Engineering (S) Pte Ltd

    Yes, pls don't merge the ticket just base on the Message-ID, there are so many people using outlook like to duplicate the same ticket that bear the same message ID to send their mail. Finally, all these mail from different parties are merged together and we have no way to unmerge it. So frustrated. Zendesk should let us to choice to merge or not or don't merge if the sender is from a different party or the subject is different. 


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