Our Slack Integration Trigger is reopening tickets

Casey

I would be very interested in seeing the actions in that Slack trigger. Is that something you can share?

Hi Lou,

Yes, of course. This only started happening recently as well, which has us all quite stumped as to why it started happening:

Thank you for taking a look into this!

Hi there, is there anyone at all that can assist with this? It also goes to say that the Administrator James in the pic above is no longer an Administrator, he left the role some time ago yet for some reason, he's still linked to a lot of the Events that occur in our Tickets. Thanks.

Hi Ahmed Zaid,

Thanks for your response - this issue has been resolved after James' credentials were removed but not in the way you suggested by reauthorizing it - we reactivated an older Slack Integration Endpoint webhook that I myself authorised when creating and it works which is strange, I'll tell you why.

We have another problem with another webhook which started failing because neither myself nor another Admin could be authenticated, even though we both used the correct credentials when creating the webhook. Here are screenshots:
We are currently using this webhook in a number of our Triggers and it is failing:

This was the previous Webhook I created which was also failing (it is currently deactivated):

Any insight into why we aren't being authenticated would be hugely appreciated. Thank you.