I'll like to know if there is a possibility to create an area for the readers to express why the article was or not useful.
Currently we have the satisfaction button at the end of the article:
But this button alone doesn't allow us to know the specifics to why the article wasn't enough to solve them problem/ questioning.
The purpose of this new area is that with the feedback we'll be able to review the article if needed, knowing exactly where we need to improve to make it clear for the readers and locating possible problems in the operation, in addition to being something that will only be available for access and consultation by agents, different from the comments section.
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