Tickets created without external_id, priority, subject, description or tags fields

3 댓글

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Roberta, 

    I see that you have a ticket open with us about this issue. As I need some additional details, I'll be working with you via that.

  • Kenan Nur


    I have the same problem as Roberta's. I am creating a ticket via the channel framework by setting the external_id field. After that when I get the ticket details the external_id field is empty. It's important to get & set the external_id for my application.

    Could anyone help about this problem?

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Kenan! I checked the previous conversation and it looks like this is currently expected behavior, but the product teams were going to investigate this for future development. I can't speak to any timeline at this point unfortunately, so that is currently all of the information that I have on the topic. If I hear anything else, I will make sure to drop an update!


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