Tickets created without external_id, priority, subject, description or tags fields
Our platform has integration with Zendesk, we create tickets via Channel Framework. The problem is lately tickets are being created without the external_id, priority, subject, description or tags, they are submitted but not added to the ticket.
We create the ticket through this endpoint https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/#push-content-to-support
Below is an example of creating a ticket:
Before it worked perfectly, but this is not the first time we have this problem. Could anyone help?
-
Hey Roberta,
I see that you have a ticket open with us about this issue. As I need some additional details, I'll be working with you via that.
Thanks!
-
Hi,
I have the same problem as Roberta's. I am creating a ticket via the channel framework by setting the external_id field. After that when I get the ticket details the external_id field is empty. It's important to get & set the external_id for my application.
Could anyone help about this problem?
-
Hi Kenan! I checked the previous conversation and it looks like this is currently expected behavior, but the product teams were going to investigate this for future development. I can't speak to any timeline at this point unfortunately, so that is currently all of the information that I have on the topic. If I hear anything else, I will make sure to drop an update!
댓글을 남기려면 로그인하세요.
3 댓글