최근 검색

최근 검색 없음

Putting Info from organisation card into custom fields on a ticket

답변함
image avatar

Zac Stanger

2023년 2월 07일에 게시됨

I have info on custom fields on the organization card that is pulled into Zendesk with a SQL sync tool.

 

I have custom fields on a Form that I want to auto-populate when a ticket comes in from that organization.

Is it possible?

 

0

2

댓글 2개

날짜
    image avatar

    Dekbi

    Zendesk Customer Care

    Hi Zac,
     
    You can use 'Triggers' to auto-populate information on the custom fields that you have on a ticket form.
     
    For your reference: About triggers and how they work

    Here's a sample trigger:
     

    -1

    image avatar

    Zac Stanger

    It's a custom field in the organization card.

    I have a "Shipping Agent" field on the organization card when a ticket comes in form that organization I want it to automatically fill the "Shipping agent" field in the custom field on the ticket 

     

    We have 2500 customers and i want to find a way to do this without creating 2500 triggers

    1

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물