How do I sign up for the layout builder EAP?고정됨
There are a few requirements to be part of this Early Access Program (EAP):
- You need a Suite / Support Enterprise or Enterprise Plus account that has the Zendesk Agent Workspace activated.
- You’re interested in sharing some information about the custom layouts you created with layout builder and how it impacts your agents.
If your account meets these prerequisites, fill out this form to sign up for the early access program. This form includes additional details about your participation. After you sign up and we confirm you are eligible for the EAP, we'll notify you when the layout builder EAP is activated in your account! This process should take a few days following your sign-up.
The EAP is now live! Sign-ups for this EAP will remain open and continue on a rolling basis until further notice.
Hi Paul Von, This looks very interesting! Is it possible to enroll in the EAP in a sandbox instance?
Hi Lila Kingsley yes, it is possible to enroll in the EAP in a Sandbox instance, please provide the name of your sandbox instance in the sign up form, and we can turn Layout Builder on for you on that specific instance. EAP sign-ups are live now and we are targeting an end of March 2023 go-live. A more exact date will be announced once the team gets closer to release ready. Yay! :)
This feature will only be available for Suite Enterprise and Enterprise Plus?
Hi Stephen Barbarino - Yes, that's correct. Layout Builder will only be available for customers that are on a Suite / Support Enterprise or Enterprise Plus plan AND has the Zendesk Agent Workspace activated.
Well that's certainly disappointing
Stephen Barbarino - I understand your frustration around how we've packaged this feature. Should you be interested in Layout Builder once it is generally available, please consider requesting your AE to boost your account to Enterprise. We hope that you'll give it a try!
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