We have a few contributors who regularly post useful articles in our community forums. Every time, their posts, and comments replying to other users, end up marked as spam. This is confusing for our contributors, and can make other users think that they are not responsive, when in reality, it's just that it takes one or two days for an admin to approve their posts manually.
Right now, there is no way to disable the spam filter, and that's okay, I believe it to be a useful feature. However, it is very frustrating having to manually approve posts from trusted contributors every single time.
So, I would like to be able to whitelist specific users, and mark them as "never send to spam".
There's already something similar for Zendesk support (here), but it works only for support tickets, not for the community forums / Guide.
댓글을 남기려면 로그인하세요.