How to set which help center is displayed/opened first?

답변함

2023년 03월 16일 07:02

If you have multiple helpcenter/brands and you click on the product switch and open the Guide. Where can you define which guide or brand is shown first?

6 댓글

Viktor Osetrov
- 2023년 03월 18일 23:20
Zendesk Customer Care
Hello Luz,

The first is shown Agent's guide HC.
Please check your Brand settings there - https://your_subdomain.zendesk.com/admin/account/brand_management/brands
Have attached my example:

Thank you

0
Luz Marsen
- 2023년 03월 20일 11:30
Hi Viktor,

thank you very much for answering.

Is there a way to change this setting?

0
Viktor Osetrov
- 2023년 03월 20일 12:05
Zendesk Customer Care
Hi Luz,

Unfortunately, no way to change it at this moment. We're sorry for all inconvenience with that and stay tuned.

Kind Regards

0
Luz Marsen
- 2023년 03월 21일 10:18
Is there any logic to how this assignment is set at the beginning?

0
Viktor Osetrov
- 2023년 03월 21일 10:48
Zendesk Customer Care
Hi Luz,

Yep. The first HC is the default one, which you have created from scratch initially.

Hope it helps

0
Luz Marsen
- 2023년 03월 21일 11:01
Thanks for the clarification, Viktor!

0

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