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Exporting messaging conversation



2023년 3월 16일에 게시됨

Exporting a single messaging conversation is not possible in Zendesk.

Print and save as PDF option does not include the actual conversation.

Enabling Exporting Data is only possible for minimum all tickets of one whole day, this means a very very large amount of data to retrieve one ticket.

As a company we are required to respond to customer's subject access requests and provide them with all the conversations we have had with the, Imagine if a customer has had 20 tickets, exporting 20 JSON files with data of all tickets received on 20 different day is clearly not an option.

can you please find a solution to export one messaging ticket.

 


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It's been a year and there is no response... We also would like this feature. It was avalible in chat so not sure why it was removed. 

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Arpan Nagdeve

Zendesk Product Manager

Hey TRoT, thank you for taking the time to provide us with this feedback!
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

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Why is there no such function? How can I analyze what my customers and customer service talked about?

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