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Ability to set child ticket fields via macro
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2023년 3월 23일에 게시됨
There is an option when creating child tickets via side conversations to set child ticket fields. It would be helpful if the options within that field were able to be selected when using a macro. Currently our internal process asks for 2 of the 3 boxes to be checked and it has to be done manually which has caused some issues.
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댓글 4개
Stephen Senez
Agree this would be helpful
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Aaron Doane
I reached out to support with a similar question and they suggested I enter a new feedback request for this, which I've done here.
https://support.zendesk.com/hc/en-us/community/posts/7768394568858-Add-ability-to-set-Child-Ticket-fields-via-macro?page=1#community_comment_7768398458010
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Salvador Vazquez
Hi Paul Garrett ,
Thank you for this feedback. This is something we will continue to assess but at the time it is not planned in our roadmap. As always please keep commenting and upvoting so we can keep track of requests.
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Salvador Vazquez
I am closing this article for comment and keeping this other thread open to consolidate the discussion in one place.
https://support.zendesk.com/hc/en-us/community/posts/7768394568858-Add-ability-to-set-Child-Ticket-fields-via-macro#community_comment_7768398458010
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