Multiple People Edit Articles
Suggestion to either:
- Allow multiple people to update an article with tracking on who is where, displaying updates as they are made
or
- Block multiple people editing articles and provide an alert to explain it. This way conflicts do not occur (such as 1 person losing their updates).
-
This is probably our number 1 pain point working with Zendesk Guide, and we have addressed it several times (e.g. in https://support.zendesk.com/hc/en-us/requests/11328454), so we would highly appreciate it if you could prioritize it.
We would definitely prefer option 1 where multiple editors can work on an article at the same time, and see each other's changes in real time, without overwriting each other's updates when saving.
I really do think this would an extremely relevant feature which would benefit all users and allow Zendesk to evolve the product into a full content management system rather than a “ticketing plus” system.
However, option 2, technically blocking multiple people from editing an article at the same time, would already go a long way to avoid conflicts. For this, we have suggested one of the following 2 rules:
- preventing anyone other than the assignee from editing an article
- preventing anyone from editing an article if it is currently being edited by another editor
-
Hi both,
Thank you for your feedback, we are currently doing a lot of work on revamping our article editor in order to unlock collaborative work capabilities. We still have quite a lot of backend work ahead of us but we hope to bring collaboration features to Guide next year.
-
This would be really great as we have many issues without this feature!
We would appreciate one of the suggested solutions above.
댓글을 남기려면 로그인하세요.
3 댓글