Multiple People Edit Articles

3 댓글

  • Angela Werdenich

    This is probably our number 1 pain point working with Zendesk Guide, and we have addressed it several times (e.g. in, so we would highly appreciate it if you could prioritize it.

    We would definitely prefer option 1 where multiple editors can work on an article at the same time, and see each other's changes in real time, without overwriting each other's updates when saving.

    I really do think this would an extremely relevant feature which would benefit all users and allow Zendesk to evolve the product into a full content management system rather than a “ticketing plus” system.

    However, option 2, technically blocking multiple people from editing an article at the same time, would already go a long way to avoid conflicts. For this, we have suggested one of the following 2 rules:

    1. preventing anyone other than the assignee from editing an article
    2. preventing anyone from editing an article if it is currently being edited by another editor


  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi both, 

    Thank you for your feedback, we are currently doing a lot of work on revamping our article editor in order to unlock collaborative work capabilities. We still have quite a lot of backend work ahead of us but we hope to bring collaboration features to Guide next year.

  • Nicola Hrynko

    This would be really great as we have many issues without this feature!

    We would appreciate one of the suggested solutions above.


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