Unable to authenticate users through Messaging SDK with JWT

2023년 4월 18일에 게시됨

Hi,

Having troubles authenticating users with a JWT through the Mobile Android SDK. We're getting 401 Unauthorized response from the SDK.

We've followed the documentation and implemented the SDK version 2.9.0.
It has also worked before, but stopped working recently.

We're creating the JWT and validated it through jwt.io and all looks good.

Would appreciate some help to debug this further

댓글 3개

날짜

Robert Lorentz

2023년 4월 18일

Tried these fixes without success:

Updating to latest SDK
Creating a new Android app in Zendesk with a new secret and channelKey
Added kid (app id) to JWT
Added jwtId to JWT
"End User Authentication" settings page is updated to enable JWT + Redirect to SSO as described in docs
external_id, iat, jid, name, email all added

This is the JWT token format:

{
"email": "email@email.com",
"external_id": "388948a1-f3a6-4937-a9e4-bf63c0f16574",
"iat": 1681828371,
"jti": "49170224-15e3-4b3e-a0fe-faaa08abae4d",
"name": "Test Test",
}