최근 검색

최근 검색 없음

Bring back the "Closed" tag in Views

image avatar

Daniel LaCoste

2023년 4월 20일에 게시됨

Zendesk used to clearly label "Solved" tickets differently from "Closed" tickets within the View interface. Now, Views display "Solved" tags (with the same label color AND title) for both "Solved" and "Closed" tickets:

Now, both labels for #96568 and #95440 are visually the same, but the underlying tickets are in two different states: the former is "Solved" and mutable, whereas the latter is "Closed" and immutable. The only visual indicator for tickets in different states is the box icon, which is less obvious, and not explicitly clear (especially for new Zendesk users).

Zendesk should revert the mono-Solved-label and clearly disambiguate between Solved & Closed states. 

4

3

댓글 3개

날짜
    image avatar

    Dan R.

    Zendesk LuminaryCommunity Moderator

    +1 for this request, unless they decide to remove the closed ticket editing restriction.

    That would be an acceptable workaround :)


    0

    image avatar

    이수민

    how can i +1 for this request?

    0

    image avatar

    Shawna James

    Community Product Feedback Specialist

    Hi there, thanks for your question! The best way to +1 is to upvote this request. This option is found underneath the original post. Another way to add support is to provide your specific use case for this feature in the comments. Thank you for asking!

    1

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물