• Christopher Kennedy

  • 2023년 05월 23일 19:34

  Zendesk Developer Advocacy

  Hello,
   
  Can you provide a general overview of the experience you're trying to deliver to the user?  This will help clarify which options may fit your use case.
  
• SFARR1752

  • 2023년 05월 23일 19:54

  Thanks for your message. Our aim is to emulate the help centre articles with 2 level hierarchy meaning Category Sections Articles them being accessible seamlessly through the App and in case selected articles do not resolve issue the customer is prompted to chat with a support agent if that is the desired route

• Christopher Kennedy

  • 2023년 05월 23일 21:01

  Zendesk Developer Advocacy

  Thanks for the context. Are you using live chat or messaging?  This is detail is relevant for the support agent portion in determining which SDK must be used.
  
• SFARR1752

  • 2023년 05월 23일 21:29

  As you may have noticed from my other question we were first exploring the use of the Messaging SDK as we wanted the capability to keep track of current conversations in case App is killed however we then evolved the idea of bypassing the Support SDK for the Help Centre articles and imvoke a portal considering the limitation we were told about that SDKs may only be launched individually. Hope clarifies the context further.

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