Identifying duplicate organizations and bulk deleting them

답변함

Aish Desai - TS Ops Team

2023년 6월 12일에 게시됨

We did an import of organizations in which some of them were already existing in Zendesk.

Now when we search the organization, we get multiple(duplicate) results.

I wanted to know if there is a way to bulk identify these duplicate organization and bulk delete them?

Thanks,

Aishwarya Desai

댓글 5개

날짜

Pankaj Kukreti

2023년 6월 13일

Hi Aish Desai - TS Ops Team, Are you looking for some help outside?

Aish Desai - TS Ops Team

2023년 6월 14일

Hi, I am open to explore the option.

Thanks,

Aish

Jupete Manitas

Zendesk Customer Care

2023년 6월 27일

Hi Aish, thanks for writing in! There is no native feature yet in the admin center to manage this but you can bulk manage them via API. Depending on the setup but an example workflow is exporting your data from zendesk and managing them outside and importing new data without duplicates via CSV or all via API.

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

You can have 3rd party providers manage this on your behalf if you don't have an internal dev team or through our professional services.

We hope this information helps!