최근 검색

최근 검색 없음

How to automatically add CSM and TAM (Associated to an organisation) as followers to a ticket

답변함
image avatar

Stephane Gonthier

2023년 6월 15일에 게시됨

For certain accounts, based on level of service, we have a CSM and a TAM associated to the Organisation. I have not been able to find a way to automatically add them as followers on all new tickets created by users associated with that particular Organisation.

Any thoughts?

0

1

댓글 1개

날짜
    image avatar

    Salim Cheurfi

    Zendesk Customer Care

    Hi Stephane,
     
    In order to achieve this, you can create a trigger that will automatically add the CSM and TAM as follower, depending on the organisation. See our article Creating business rules for CCs and followers.
     
    You can use these conditions :
    Ticket is created
    Organisation is "the organisation"
     
    Then add this action to choose the follower to be added automatically :
    Add Follower
     
    I hope this helps !

    0

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물