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Viewing AI and Bot Usage History of Monthly Active Users (MAU)

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小林正左子

2023년 7월 11일에 게시됨

Feature Request Summary: 

Is there any plan to show the history of "Monthly Active Users (MAU)" in the Management Center "Check AI and Bot Usage"?

Description/Use Cases: 

We would like to know the comparison and transition between last month and the current month, and to understand the number of people responding to chats during the busy season.

Business impact of limitation or missing feature:

From a UI point of view, it does not seem to make much sense to only have information on monthly active users (MAU) for the current month.

Thanks.

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날짜
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    Lisa Tam

    Zendesk Product Manager

    Hey there. Zendesk has recently announced AI Agents and new pricing plans where Automated Resolutions will be the new unit of measure, replacing MAUs. For more details, please visit this article.

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