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CSAT Surveys Validity Timeframe

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Ricardo Tolentino

2023년 8월 04일에 게시됨

Is there a maximum number of days a customer can respond to a survey?

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    Arianne Batiles

    Zendesk Customer Care

    Hi Ricardo Tolentino,

    The survey link expires after 150 days. In addition, the link will no longer work if the ticket is in Closed status, Archived or Deleted. 

    Hope this helps! 

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