Composer Editor APIs -- Adding draft messages via API

2023년 8월 09일에 게시됨

Hello,

Wondering if there is an API allowing to add/update message drafts in the Message Composer editor? The Comments API posts a text as a public reply or private (internal note). However, before posting, the goal is to add/insert text into the editor for review by the agent.

Is there such an API, or ZAF client may support it?

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Greg Katechis

2024년 5월 13일

Hi Tony! No news that I'm aware of, so I would recommend posting your question in the thread that Tipene shared, since that is one that the product team follows!

TONI

2024년 5월 10일

Hello,

any news on this topic?

Thanks!

Tipene Hughes

2023년 10월 17일

Hey there,

There aren't currently API endpoints available to add or update message drafts. That said, our team have noted this feedback and will be looking in to adding API functionality in future as we explore improvements to draft mode.

https://support.zendesk.com/hc/en-us/community/posts/5706421005978/comments/5961239554970

Thanks!

Tipene