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Answer Bot pulling articles from wrong Help Centre

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Cristiano Pereira da Costa

2023년 8월 11일에 게시됨

I have Brand A and Brand B

I've created an answer bot for Brand B but when I try to link an article only articles from Band A help center appear

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    Hiedi Kysther

    Zendesk Customer Care

    Hi Cristiano, 

    When you create your Messaging bot, please make sure you select the correct brand in your settings:


    In your case, if you are only seeing articles from Brand A, I suspect the brand selected for your bot is Brand A instead of Brand B. 

    Hope this helps!

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