최근 검색

최근 검색 없음

Set up a Trigger to Only Send a CSAT Survey if a Certain Custom Field is Set

답변함
image avatar

Kate Horner

2023년 8월 24일에 게시됨

We want to start using CSAT but would like to see if there is a way that CSAT will only get sent out if the agent selects a specific Custom Field. The reason for this is to prevent users from creating a duplicate ticket just to submit another survey and also prevent surveys from going out too often to the same user when we have someone who writes in several times a week.

I'm not sure if this would be a trigger or possibly another feature that I am not aware of.  

0

1

댓글 1개

날짜
    image avatar

    Noly Maron Unson

    Zendesk Customer Care

    Hi Kate,

    Yes, this is possible. In a normal setting, an automation is the one sending the CSAT survey. The automation is called "Request customer satisfaction rating (System Automation)". This automation is editable and you can add a condition here to only send the survey if a specific custom field value is selected. You can check the article Customizing your customer satisfaction survey for more info.

    Hope this helps. 

    0

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물