Downgrade License - Ticket #11912864

3 댓글

  • Brett Bowser
    Zendesk Community Manager
    Hey Zendesk Admin,
    Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our team can dig into this further and get you a response back as soon as possible.
    You'll receive an email shortly stating your ticket has been created.
  • Admin

    Hey Brett, thanks for creating ticket but I already have existing one - 11912864 that up until now no one is doing any action at all. 

    Why Zendesk don't let us cut down our license on our end? It's available for us to add but not to remove.

  • Admin

    FYI Brett Bowser Until today we haven't got any resolution yet.

    If you can just let us to this on our end then there will be no such issue. Let's not complicate the process, this is just a simple downgrade. Please don't expect us to pay extra since the 14 September which was the initial request date. 


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