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How can we monitor to tagging those no reply messaging tickets?

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Carl

2023년 10월 31일에 게시됨

I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.

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    Prakruti Hindia

    Zendesk Product Manager

    Hi Carl,

    Thank you for reaching out. Are you referring to Pending tickets which were then Closed, due to lack of end-user's response? 

    - Prakruti

     

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