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Create ticket with initial *internal note*.
2023년 11월 20일에 게시됨
Hey,
i'm trying for too much time to create a ticket with an api call from our app to Zendesk, but with first "internal note".
I tried to add the property to the json request:
`public: false'
but with no luck.
It just keep creates the ticket with initial public note,
can anybody put light on what's wrong?
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댓글 2개
Vj Gunawardana
Hi Kfir Yahav - this is a limitation im prettty sure. I had the same issue and we had to use a dummy first comment.
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Kfir Yahav
Vj Gunawardana
What limitation?
Did you manage to solve it?
if yes, how can I overcome this limitation?
I tried to follow this link steps because I thought maybe it something that comes from the admin panel:
https://support.zendesk.com/hc/en-us/articles/4408842918298-Enabling-and-disabling-private-ticket-creation
but I don't have the 'Allow first comment on tickets to be private' at all.
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