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Limit the number of users at one organisation that can create and update tickets

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Judy Correia

Zendesk Luminary

2023년 12월 22일에 게시됨

Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organisation. As an example there are 3 subscription levels and each has a different number of end users that can have ticket access:

  1. Gold - unlimited users can create and update tickets
  2. Silver - 10 users can create and update tickets
  3. Bronze - 5 users can create and update tickets

Anyone should have access to the Help Center to access articles but the number of users that can create and update tickets is based on the organisations subscription level (gold, silver, or bronze).

How can this be done?

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    Ifra Saqlain

    Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

    Hey Judy, did you see this article, I found this and I hope it's which you want:

    https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations

     

    Thanks

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    Judy Correia

    Zendesk Luminary

    Thanks for sending. The link is the basis org and user maintenance. It does not help the specific use case of how to limit the number of end users that can create tickets for a single org. 

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