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Feature Request: Remove a user from a ticket
2024년 1월 04일에 게시됨
Most our support agents are play-only users and work tickets via playlists. However, one of the things that slows us down is telling users to get out of tickets when they're idling on it - other people can't access that ticket while someone else is on it.
A feature that we'd love to see is the ability to kick an agent from a ticket, so that it can be picked up according to our playlist.
If this feature already exists, please let me know where I can find this!
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댓글 2개
Shawna James
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Rhiannon Dyke
Hi! Was there an update to this? We'd really like to include this in our Zendesk too
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