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Safetica DLP Problems

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Kaan Güleryüz

2024년 1월 05일에 게시됨

Hello, We receive calls through Zendesk, but when I add to the DLP section, we encounter an error in the TALK option, and when a call comes in, it doesn't automatically open a ticket on the screen. Is there another site redirection running in the background?

added twiliocdn.com as a category in DLP, it initially fixed the issue, but we are still encountering errors like this.

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    Carl McDowell

    Zendesk Customer Care

    Hi Kaan Güleryüz,
    I've turned your question into a support ticket as we likely need to gather more details to help assist resolving the issue your account is facing.

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    Kaan Güleryüz

    Hello,

    Thank u Carl. I'm waiting to hear from you for a solution.

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