Overcharged and Account moved to wrong teir

답변함

2024년 1월 23일에 게시됨

Been massively overcharged and moved to an account we did not approve.
Submitted a ticket (#12257717) and has been over a week and no response.

Needs to be URGENTLY responded to.

댓글 5개

날짜

Brett Bowser

Zendesk Community Manager

2024년 1월 23일

Hey Joshua Curci,

Thanks for reporting this here and sorry about the overcharge on your account. I've reached out our Sales team directly to see if we can expedite this request and they can follow up with you via email.

I'll keep you posted as I hear more.

Joshua Curci

2024년 1월 24일

When will i hear back from them, been over a week already.

Brett Bowser

Zendesk Community Manager

2024년 1월 24일

Hey Joshua,

I don't have an ETA of when they will reach back out but I am looking into this to see if we can get you a response as soon as possible.

Appreciate your patience!