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Analyse real-time data

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Siri Rääf

2024년 2월 20일에 게시됨

Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solved today , without the timing discrepancy that occurs in Explore. Is this possible? Using APIs? Thanks!

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Siri,

    On Professional and Enterprise, Zendesk Explore does now have a Live Data Dashboard.  Details here: https://support.zendesk.com/hc/en-us/articles/4408843771546-Overview-of-the-Explore-live-dashboard

    Otherwise, you could look towards the search API to pull specific data.  Details here: https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/searching-with-the-zendesk-api/

    Hope this helps!

    Brandon

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    Laura Lachowicz

    Hi Siri Rääf! 

    I'm a UX Researcher at Zendesk, and we're working on some changes to Zendesk's live reporting. We would love to hear about your experience and what areas we could improve on. I'm reaching out to see if you'd be interested in participating in an incentivized 1-hour session and giving some thoughts on the ideas our Product team is developing.

    If that sounds like something interesting to you, apply here: https://www.userinterviews.com/projects/VfA1caB8Hg/apply

    Thanks!

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