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Allow end users/light agent/agent to update fields after ticket is created
2024년 3월 12일에 게시됨
We like to have functionality, where help center tickets can get updated not only with comments but also with ticket fields from their request page or from somewhere else.
I found one article where it was asked for the same thing but didn't see any solution: https://support.zendesk.com/hc/en-us/community/posts/4409222755866-Allow-end-users-to-update-fields-after-ticket-is-created
Will you please help me with how I can do this?
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댓글 2개
Sunil Wankhede
Updates for the tickets, which are already created.
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Joyce
At the moment, allowing end users to update ticket field values is still not possible. The end user can only add comments, add CC, or set the ticket to solved status, the same as the functionality available in the Update Request API.
Please do upvote the community post https://support.zendesk.com/hc/en-us/community/posts/4409222755866-Allow-end-users-to-update-fields-after-ticket-is-created and your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review.
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