Does Tymeshift capture and analyse Zendesk Agent Omnichannel Statuses?

Hello Minh Le,
 
Thank you for getting in touch. 
 
I see you're seeking clarity on whether the Unified agent status is tracked in Tymeshift. 
 
According to the available information in this article on the Agent status page, tracking of unified agent statuses within Tymeshift is a feature currently offered to our new customers who have enabled OCR. For our existing and longtime customers, our development team is actively working on deploying this functionality; however, we do not have a specific release date at this time. Please keep an eye on our announcements for the most up-to-date information on this and other feature developments.
 
Your understanding is sincerely valued.