최근 검색

최근 검색 없음

Getting Error for Unified Agent Statuses API

image avatar

Minh Le

2024년 3월 20일에 게시됨

Hi Support,

I get error below when calling "/api/v2/agent_availabilities/agent_statuses/agents/<id>"

404

{"errors":[{"code":"ResourceNotFound","title":"Account not OCC enabled"}]}

Do we know what to fix it? 


Thanks,

Minh

0

1

댓글 1개

날짜
    image avatar

    Greg Katechis

    Zendesk Developer Advocacy

    Hi Minh! The reason that you're seeing that message is because it looks like your account doesn't have omnichannel routing enabled. If you take a look at this article, it will explain what decisions should be made before enabling it and if you decide to move forward, how to do so. Once that's enabled, the agent availabilities APIs will be available to you!

    0

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물