What is the Generative search in Help center EAP?

Generative search in Help center enable end users to see AI-generated answers directly within the search results page when they search. This means less time spent clicking and reading through articles to get the answers you need.

The way it works

When a phrase or question is entered into the search query field, Generative Search provides a quick answer right at the top of the search results. Users can still access the full articles for more detailed information, but for many queries, the immediate answer will suffice.
 

For more information see 

• Product documentation: Generative search for help center (EAP)
• Announcement: Announcing generative search for help center EAP

Want to sign up or for the EAP?

You can sign up for the EAP here.
 

We would love your feedback!

This is an Early Access Program and we expect that there may be some bugs in the system. We'd appreciate any feedback and reproduction steps if you run into unexpected issues.

See How can I provide feedback for the Generative search in Help center EAP? for more details on how to leave feedback.

We are looking forward to it!