최근 검색

최근 검색 없음

Cannot configure EAP for Quick Answers

완료
image avatar

Jimmy Rufo

Zendesk Luminary

2024년 4월 23일에 게시됨

Not product feedback  , but I'm being redirected back to the help center home page when I attempt to perform this step (specifically click on "Quick answers").  As a result, I can't view nor check the box on step 3 below. 

 

image.png

0

6

댓글 6개

날짜
    image avatar

    Jimmy Rufo

    Zendesk Luminary

    Support asked me to contact this forum, but I'm blocked from completing or verifying the setup.

    0

    image avatar

    Matthew Brown

    I'm having the same problem; have already updated the theme to use API 3.

    0

    image avatar

    Tetiana Gron

    Zendesk Product Manager

    Thanks for reporting this! We are looking at the problem. 

    0

    image avatar

    CHRISTINA GRIES

    Same for us.  Cannot complete setup due to the enabling  Quick Answers step. 

    0

    image avatar

    Tommy Strand

    I have the same issue. Here is a screengrab when reproducing: https://youtu.be/OaroL1LKrJA. I have tested multiple browsers and computers and deactivating any adblockers.

    0

    image avatar

    Tetiana Gron

    Zendesk Product Manager

    Hi everyone! We are happy to inform that the issue has been resolved and you can enable the generative search on your accounts. 

    0

    댓글을 남기려면 로그인하세요.

    원하는 정보를 못 찾으셨나요?

    새 게시물