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Getting error trying to add helper code to our custom theme



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Jimmy Rufo

Zendesk Luminary

2024년 5월 06일에 게시됨

Upon trying to add this {{generative_answers}} code to our custom theme, I'm getting the following error:

 

1 error

'generative_answers' does not exist


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Jimmy Rufo

Zendesk Luminary

0


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Tetiana Gron

Zendesk Product Manager

Hi Jimmy, 

I will duplicate my response here so other community members know why they might have the same issue. 

It is required to have templating API v3 to add {{generative_answers}} to the theme. 

You can test generative search in Knowledge in the Agent workspace, it doesn't require any theme changes. 

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