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Anica Knezevic

2024년 5월 23일에 게시됨

Hello everyone, nice to find you :) Hopefully I will manage to solve the email/ticket notifications issue we have. Precisely, we don't get any notification when ticket arrives. 

Is it possible to change that ? Is it related to some kind of Zendesk option we have that is not including the notifications? 

Thank you so much or your patience!

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    Nils Z.

    Hello Anica,

    have you checked under Admin Center > Objects and Rules > Triggers to see if the corresponding triggers are active and properly configured?

    Best Regards
    Nils

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    Brett Bowser

    Zendesk Community Manager

    Nils Z. thanks for jumping in here! Anica Knezevic I would also recommend taking a look at this article for some additional guidance :) About the standard Support triggers

    I hope this helps!

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