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Report support tickets - Explore



2024년 5월 28일에 게시됨

Creating a report on my agents' productivity in Explore. I want to know how do I get the number of tickets that were assigned to the agent on day "x" and how many were resolved (handled)?


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Alex Zheng

Zendesk Customer Care

Hey Jerson,
 
I would probably try something like the following to start in the Updates History dataset:
 

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