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Disable auto-tagging based on the fields created
2024년 6월 03일에 게시됨
I have field created and I don't want those filed values to be added in the tag. Ticket auto-tagging option is already disabled. If I still need to add some tags, I can create trigger or add them manually.
Is there anyway I can achieve this?
Use case: We will have certain tags to add based on the ticket and customer history and these tag values which are already there as fields are of no use for us. For reporting also we use the fields better than the tags.
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Shawna James
Thank you for taking the time to provide us with your feedback. I am not sure this is a feature available so I am going to log this as product feedback for our team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Yogaraj
Thank you, Shawna. Appreciate if you could help me in this use case.
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