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Number of tickets created during the weekend
답변함
2024년 7월 16일에 게시됨
Hi everyone
Objective: Build a report to see the total number of new tickets being created during Saturday and Sunday only.
At the moment, we do a typical Mon - Fri but we do assign 1 resource during the weekend just to cover in case of something urgent comes up.
I want to check what is the total Volume for the weekends only so that I can manage my resources accordingly.
In Zendesk, I couldn't find any other option apart from selecting the dates manually. Is there a way I could build this report to see the Total New Tickets Created for weekends only?
PS: I dont have the business hours being set up.
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Nick Shehan
Hey,
Not sure if this is all you are looking to do?
I added created date to use that to select a date range, eg only Sat/Sun tickets created this year.
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