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Grupos privados
2024년 9월 25일에 게시됨
Olá, tudo bem?
Atualmente estou migrando meu time júridico para o Zendesk, os tickets deste grupo será no modelo privado, mas por dentro do processo o ideal era dar visibilidade para o restante da minha operação, mas não gostaria que visualizassem o conteúdo, apenas o ticket na linha do tempo do usuário final.
Seria interessante habilitarem algo neste sentido, facilitaria nossa dinâmica para grupos privados.
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Shawna James
Hello Rodrigo, thank you for taking the time to provide us with your feedback.
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
Customer response, translated please excuse any errors
Hello, how are you?
I am currently migrating my legal team to Zendesk, the tickets in this group will be in the private model, but within the process the ideal was to give visibility to the rest of my operation, but I wouldn't want them to view the content, just the ticket in the end user's timeline.
It would be interesting to enable something in this regard, it would facilitate our dynamics for private groups.
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