When a file is uploaded through the contact form, please provide a way to prevent access to the link or stop its generation entirely.

When a file is uploaded through the contact form, a link is generated that can be accessed by anyone. I would like to request either a way to prevent the link from being accessed or to stop the file link from being generated altogether.

I reached out to Zendesk support and received the following response, which I am passing along as part of this request:

"We believe that the scenario where an end user shares a file URL with other end users before ticket creation is an extremely rare use case that deviates from standard usage. However, if an end user does share a file URL with other end users before a ticket is generated, it is currently not possible to set access restrictions on that URL. "