ability to filter by multiple statuses in the end-user view

2024년 11월 08일에 게시됨

Hello,

In the end-user view, it is not possible to select multiple statuses simultaneously.

As a result, clients are required to select each status individually, and there is no view that allows them to quickly see all tickets currently being handled by support (e.g., statuses such as new, open, and stand-by).

댓글 3개

날짜

Shawna James

Community Product Feedback Specialist

2024년 11월 12일

Hello Benoît,

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.

For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

Rich Clark

2024년 11월 28일

+1 Have another request for this.

The more tickets that are logged, habing this ability to filter with more precision, would help in productivity in both finding the ticket you need and seeing what tickets are open and pending a reply (i.e. active).

This is the status list I'm referring to: