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How to make a scheduled dashboard not send or send a different message if the report contains no data?

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SOC

2024년 12월 11일에 게시됨

Hello

 

We are generating a dashboard with a report that helps us see how many tickets have not been attended to by our agents. This is done weekly, but there is a point at which all our tickets have been attended to, so the report that is sent is empty. We would like that when that happens, a message is sent indicating that there are no unattended tickets. 

 

Have you found a way to do this?

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    Elaine

    Zendesk Customer Care

    Hi,
     
    Thank you for reaching out. Currently, there isn't a built-in way in Zendesk to automatically send a message when there are no unattended tickets in your dashboard. While we appreciate your suggestion, this feature is not available at this time.
     
    If you have any other questions or need further assistance, please feel free to ask!

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