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Disable Callback number confirmation

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Zendesk (System User)

2024년 12월 20일에 게시됨

When requesting a callback, callers are forced to hear an IVR menu: press 1 to confirm the phone number they called from, press 2 to enter a new one, or press 3 to return to the queue. It would be great to be able to disable this and just go with the number they called from (especially since this isn't available in all languages).

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    Ferran Barneda

    Zendesk Employee

    Hi Zendesk (System User)

     

    Thanks for sending feedback!

     

    This is a feature that is not available at this time. Therefore,  we will add it to our backlog for future consideration.

     

    Thanks,

    Ferran

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    Emily Reidy

    Community Product Feedback Specialist

    Hello,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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