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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...
2016년 5월 10일에 게시됨 · Felix Stubner
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Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...
2022년 10월 20일에 게시됨 · Ifra Saqlain
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Many customers ask how they can segment out their Help Center activity metrics based on user role. While this isn’t curr...
2014년 9월 04일에 게시됨 · Jason Maynard
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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...
2025년 2월 05일에 게시됨 · Jeff Hubbard
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We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...
2025년 2월 19일에 게시됨 · Ross Thomas
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Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...
2018년 9월 23일에 게시됨 · Joshua Tallent
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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...
2017년 1월 11일에 게시됨 · Supervisão - Atendimento
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Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...
2023년 5월 20일에 게시됨 · Stephen Belleau
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I need help figuring out if something is possible for Ticket Submissions. Scenario: We have a large client base, and ...
2024년 7월 03일에 게시됨 · Robyn Casanova
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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...
2024년 9월 13일에 게시됨 · Fredrick Hildebrand
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